Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

  • Using your NHS account (through the NHS website or in the NHS App)
  • Using the GP online system: SystmOnline

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

  • Fill out a repeat prescriptions request form
  • Bring the paper form to the surgery, Monday to Friday from 8am to 6.30pm
  • Order your prescription via the practice website

Non-urgent advice: Notice

Alternatively, you can request your repeat medication by indicating the items you require on the tear-off slip of your prescription, and posting it to us or dropping it in the prescription box located near the Surgery front entrance or handing it in at the Surgery reception.

If you enclose a stamped self addressed envelope we will post your prescription to you.

We do not take prescription requests over email or the telephone or verbally at the front reception desk.

Collecting your prescription

You can usually collect your prescription from the pharmacy 3 working days after you have ordered it.

  • Medication requests received before 12noon: Ready in 72 hours
  • Medication requests received after 12noon: Ready in 96 hours

You may request a repeat prescription up to a maximum of 10 working days’ in advance.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • On the app or website where you order repeat prescriptions
  • At your GP practice
  • At any pharmacy that accepts repeat prescriptions

If you urgently need medicine and if it’s not possible to arrange from the Surgery, you may be able to get it from your local pharmacy subject to certain conditions.

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription:

  • Phone our pharmacist on 0115 883 2330 between 10 am and 12 noon
  • Fill in our medication query form.

Medication reviews

Patients on repeat medication will be asked to contact either a doctor, clinical pharmacist or practice nurse at least once a year to review these regular medications.

Prescription charges

Find out more about prescription charges (

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.