Non-urgent advice: Our telephone line has 4 options to choose from:
Option 2 – speak to prescription team between 10 am and 12 pm for prescription queries. Please note we do not take prescription requests over the telephone.
Option 3 – speak to secretarial team between 10 am and 12 pm for any administrative queries.
Option 4 – to book an annual review appointment only if you have received a letter or text message from the surgery. This option is available between 10 am and 12 pm.
Tuesday ( from 6.30 pm to 8:00 pm for pre-booked appointments only )
Wednesday ( from 6.30 pm to 8:00 pm for pre-booked appointments only )
Non-urgent advice: Extended Access & Out of Hours
Call 999 for life threatening medical emergencies
Call the NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation.
Call the Surgery on 0115 883 2330 to be put through to the Out of Hours Service (NEMS)
Visit the NHS Urgent Care Centre, Open every day from 7am-9pm
Seaton House, London Road, Nottingham, NG2 4LA
Feedback and Complaints
Would you like to provide feedback to the Practice?
Your feedback and suggestions are important to us, please click on the “Highcroft Surgery Patient Feedback Form” link below, complete the form and press submit.
Please only use this form to provide, positive or constructive feedback and/or suggestions regarding your experience, or how we can improve our service to you.
Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter, please telephone reception to make an appointment to see the appropriate person”.
Highcroft Surgery Patient Feedback Form
If you would like to make a complaint:
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint, please send your complaint in writing to the Practice and your concerns will be addressed appropriately.
Highcroft Surgery Complaints Information
Highcroft Surgery Complaints Policy
Highcroft Surgery Complaint Form
Help us get it right.
We constantly try to improve the service we offer. Please let us know when you think we have done something well or if you have any suggestions as to how we can do something better.
- Write to us: Highcroft Surgery, High Street, Arnold, Nottingham, NG5 7BQ,
- Call us on: 0115 883 2330,
- Email us at: [email protected]
- Complete this form online.