Welcome to
Highcroft Surgery
Out of Hours and Emergencies
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. In case of a life-threatening emergency, please dial 999.
Staff Protected Learning Time (PLTs)
The Practice will close from 12:30pm on the below dates for staff training:
18th April 2024
9th May 2024
13th June 2024
11th July 2024
12th September 2024
10th October 2024
14th November 2024
9th January 2025
13th February 2025
13th March 2025
If you require medical attention when the surgery is closed, please call the NEMS Out of Hours Service on 111 who will be able to help you. If you experience any life threatening emergencies such as chest pain, breathing difficulties or require urgent medical attention, please call 999.
Patient Participation Group
What is a Patient Participation Group?
A Patient Participation Group (PPG) is where a group of patients registered at a surgery join together to support the well running of the practice. PPG members assist the surgery to support the patients, clinical staff and administrative staff.
Your experiences matter and can contribute to bring good ideas into the surgery. PPG members also gain a better understanding of the NHS and how General Practice runs on a day to day basis.
All patient views are important and will be listened to. It may not be possible to act on every suggestion, however, all feedback is valuable.
If you would like to join our PPG or find out further information, please contact our reception team for further details. PPG meetings usually occur every 12 weeks and are held in the practice. If you are unable to attend in person, accommodation can be made to join via an online link.
Latest News
New Phone System
26th July 2024A new upgraded telephony system – Surgery Connect (X-on) will replace the current system on the 30th July 2024. The […]
Global IT issue affecting GP practices and pharmacies nationally
19th July 2024We are aware of a global IT issue which is affecting some primary care services in our region. It may […]
Men’s Mental Health!
16th May 2024Dear patients, We would like to invite you to attend our first open day at the Practice on Saturday the […]
Online Services
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
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