Get Started With eConsult

Non-urgent advice:

Please note that you may receive an appointment from the practice the same day that you send in your eConsult. Please check your preferred contact method throughout the day for an update from the practice

Highcroft Surgery offers eConsult appointment booking service. This is an online consultation service that is available between 7:00am and 6:30pm Monday to Friday and allows you to contact your GP for help and advice. When the daily safe clinical capacity is reached, eConsult service will be turned off until 7 am the next working day. It will ask you to fill out a form asking you questions about your condition, symptoms, or details of a request for administrative help, such as a sick note or a GP letter. If you do not have access to the internet or a device that would allow you to use eConsult or if the eConsult service is turned off, please call the surgery as usual and a reception team member will take you through a brief health questionnaire and complete it with you over the phone.

eConsults top tips for patients:

  • Please try to give as much information as possible and answer the template in full.
  • Select the most appropriate template for your query-otherwise you will be asked questions that may not apply to you.
  • Please try to avoid using the ‘general advice template’ unless there is not another suitable template for you.
  • If you have an administrative query or a follow-up query or individual piece of information to pass on to us from a previous consultation, please select the “Request sick notes and GP letters or ask about recent tests” button.
  • If you have a rash or skin condition, please attach a photo to the eConsult when you submit it, as often this means we can manage your condition without having to bring you in to the surgery.
  • If you don’t have access to internet or a device that would allow you to use eConsult, you should speak to a member of reception team who can help to complete an eConsult over the telephone.

Get the help you need