Non-urgent advice: Notice
Highcroft Surgery operates “total triage” model as recommended by NHS England.
Total triage means that every patient contacting the surgery is first triaged before making an appointment. NHS England has recommended implementation of “total triage” model in GP practices using online consultation tools such eConsult system and telephone.
If you need help about your health symptoms, conditions or treatment use our eConsult system, which is free for all patients registered at the surgery. You can even request things like sick notes and GP letters.
If you cannot use eConsult system, please call the surgery or come into the surgery as usual during working hours and the reception staff will go through a brief health questionnaire with you.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- Please complete our eConsult form specifying your reason for the urgent appointment and providing as much detail as possible. Please note that you may be contacted by text message to attend the practice on the day so please ensure that your contact method is up to date
We aim to respond on the same day where possible. If you don’t have access to internet or are not able to use internet our trained reception staff will go through a brief health questionnaire over the phone.
- Phone us on 0115 883 2330, Monday to Friday from 8am to 6.30pm
- Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- Use our eConsult form, Monday to Friday from 7am up to 6:30pm as capacity allows. We will respond within 48 hours during opening times.
- Phone us on 0115 883 2330, Monday to Friday from 8am to 6.30pm
- Use our Online Appointment System – SystmOnline
SystmOnline
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- By phone
- Face to face at the surgery
- On a video call
- By text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Using the GP online system – SystmOnline
SystmOnline
- phone us on 0115 883 2330, Monday to Friday from 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound, need an appointment and have no way of getting to the surgery, we will triage your home visit request before arranging for a clinician or advising for another health care professional to visit you. We will phone you first to understand what you need.
If possible please try to telephone reception before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.
A Clinician will usually phone back any request for a home visit to check that this is the most appropriate management for the request.
Urgent Care Centre
The Nottingham NHS Urgent Care Centre, which is funded by all the GP practices in Nottingham, is located at Seaton House, London Road, Nottingham NG2 4LA (next to the BBC building).
The centre offers assessment and treatment for health conditions that are urgent but non-life threatening such as:
- Minor burns and scalds
- Minor head injury with no loss of consciousness
- Skin infections and rashes
- Suspected broken bones, sprains and strains (X-ray will be available on-site)
- Eye infections and minor eye injuries
No appointment is needed; this is a walk-in service, just drop in between 7am and 9pm 365 days a year.
Call them on 0115 883 8500 or visit Nottingham NHS Urgent Care Centre for more information
Visit www.nhs.uk/choosewell for more information on choosing the right NHS service for you