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We will be closed for Bank Holiday on Monday 29th May. If you require urgent medical assistance during this time, please call 111. 

PLEASE NOTE PRESCRIPTION CHANGES FROM 29th May 2017

Please note that from the week commencing 29th May 2017 any prescription request put in before 12 o'clock will be ready in 48 hours. Any request put in after 12 o'clock will be ready in 72 hours. Thank you.  

Welcome

With this website we aim to help you find all the information you need at the click of a mouse. We use it to keep you updated on practice developments and news such as results of patient surveys, health campaigns and new services.

To really make the most of our online services, register for SystmOnline at reception to order prescriptions and book appointments online.

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Highcroft Surgery News

 

Appointment System

Over the last few months, many of you have asked about the changes in our appointment system.

Why do you need to be put down for a phone call first? Why do you need to tell the receptionist what’s wrong?

The reason for working the way we do is to care for as many people as possible each day.

By telling reception what your problem is, they can pass the information on to our doctors. They review the information you’ve given us and they can assess who you need to see, or whether help can be given over the phone.

Reception can also book you in quickly with a nurse or ANP for certain defined conditions like chest infections, without needing a phone call. If there’s any doubt, the information will go to a doctor to review.

If we need to see you, our receptionists will text or call you with an appointment time. If we don’t do that, a doctor will call you, usually within a few hours of your telephone appointment time. It saves you having to wait in the waiting room.

Routine review appointments can be made in allocated clinics.

We are also increasing the number of appointments we’re offering each day by appointing more staff and using locum doctors when we anticipate increased demand.

One of our current nurses, Jo Balchin, is currently completing a course to become an independent prescriber. This will equip her to see more patients independently, with support from doctors as needed.

While we endeavour to help everyone, there is a safe limit to the number of patients who can be seen each day.

The Urgent Care Centre in Nottingham is funded and supported by all the Nottingham GPs and is available to all patients for urgent non-life threatening conditions. Call them on 0115 883 8500 for more info. There are also many conditions that can be treated by pharmacies.

 

Phone Update

We’ve been increasing the number of staff answering the phones, particularly at the busiest times. We hope you generally find waiting times are coming down.

However due to circumstances beyond our control, we’re aware that some of you were having problems getting through on the main line.

We have now had our final phone upgrade. Everyone should now be able to call us on our main number - 0115 883 2330. We apologise for all the problems we've had and believe this is now at an end. 

(Site updated 26/05/2017)
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