Welcome to Highcroft Surgery
With this website we aim to help you find all the information you need at the click of a mouse. We use it to keep you updated on practice developments and news such as results of patient surveys, health campaigns and new services.
To really make the most of our online services, register for SystmOnline at reception to order prescriptions and book appointments online.
Please note, from 12:30hrs on Thursday 20th July, the surgery will be closed for staff training. In this time, should you require medical assistant there is the option of Pharmacy First, contacting 111 or visiting the Urgent Care Centre on London Road. If you feel urgent medical attention is needed (the patient has chest pain, severe shortness of breath or is unconscious), please dial 999.
The surgery will reopen as normal on Friday 21st July at 08:00hrs.
Highcroft Surgery News
We are pleased to share the following news:
- Following a recent interview process, we have appointed a new GP who is due to join us in August.
- Our new Practice Nurse, Isabel and new Healthcare Assistant, Jessica have both settled in well and are enjoying practice life.
- Dr Brodie, who has been working as a GP registrar for the last year, has decided to continue with us as a Salaried GP from August 2017 for three (3) months. He then plans to take a break and travel to Australia.
- Dr Williams who has been with us as a Salaried GP for the last year has recently relocated to Wales to live closer to her family. We wish her all the best in her future career.
Same Day Access Clinic
On Monday 12th June, we started a Same Day Access Clinic on Mondays, Tuesdays and Fridays between 08:00-10:30hrs for urgent non-life-threatening problems that need treatment on the same day. Appointments are not needed for this clinic, just walk in where the clinic will provide you with sit and wait access to assessment, advice and treatment of an urgent health problem.
On arrival at the surgery, patients are asked to kindly present to the reception desk where you will provide the receptionist with your name, date of birth and address as well as a brief history of your presenting urgent problem. This information is needed in order for the clinical team to decide who will need clinical priority. If you wish for your information to remain private, there is a private side room you can go into. Please note there may be a queue of patients waiting to check-in so; your patience is greatly appreciated.
Depending on your health problem, you will be seen by a GP, Advanced Nurse Practitioner or Practice Nurse.
The clinic is not able to offer assessment and treatment and is not appropriate for the following health conditions: -
- Suspected broken bones - we have no x-ray facilities.
- Routine / on going health issues e.g. blood tests / suture removal / health follow-up - please arrange a routine advance appointment with GP / nurse of choice for these.
- Dental problems - please visit your dentist who will be able to advise and treat the problem.
- Emergencies such as chest pain, severe shortness of breath or loss of consciousness - please dial 999 in the first instance.
Please remember there are other options to consider if your health problem is minor and you are not able to pop down to us between the above stated times. Pharmacy First are able to treat conditions ranging from earache to vaginal thrush and you do not need to make an appointment to join and access this service. There is also the option of calling NHS 111 (free phone line) where you can speak to a trained advisor who can then direct you to the best medical care.
To enable this service we are offering to run effectively, we will only be able to discuss and treat one problem.
Where else can you be seen and treated?
Please remember the Urgent Care Centre in Nottingham is funded and supported by all the Nottingham GPs and is available to all patients for urgent non-life threatening conditions. Call them on 0115 883 8500 or visit www.nottinghamcity.nhs.uk/your-services/urgent-care-centre.html for more information. You do not need an appointment, just walk in. There are also many conditions that can be treated by pharmacies. Ask your local pharmacist for advice.
Visit www.nhs.uk/choosewell for more information on choosing the right NHS service for you.
Please note prescription changes from 29th May 2017
Please note that from the week commencing 29th May 2017 any prescription request put in before 12 o'clock will be ready within 48 hours. Any request put in after 12 o'clock will be ready within 72 hours. Thank you.
We have been increasing the number of staff answering the phones, particularly at our busiest times. We hope you generally find waiting times are coming down.
However due to circumstances beyond our control, we’re aware that some of you were having problems getting through on the main line.
We have now had our final phone upgrade. Everyone should now be able to call us on our main number - 0115 883 2330. We apologise for all the problems we've had and believe this is now at an end.
(Site updated 18/07/2017)