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Highcroft Surgery News: April 2016

At Highcroft Surgery we want to keep you informed about what’s happening. It’s a time of lots of change for the practice. A few staff have felt it’s time to move on recently whilst others are coming back to join us again. Still others like me (I’m the new Practice Manager) are finding our feet and getting to know the surgery.

It’s been a privilege to meet many of you including the excellent Patient Participation Group. Sadly, many of you have told me about the problems you’ve encountered getting through to us on the phone and getting things sorted in a timely manner. Positively, I’ve also seen the dedication of staff and doctors who are working extremely long hours at the surgery and at home, to keep on top of things.

Looking forward

This is a challenging time for the NHS and for us as a practice. I am, however, optimistic about the future. We’ve some excellent new staff joining us soon. We’ve appointed an experienced prescriptions lead who will take the management of prescriptions away from reception. We’re developing our use of IT to help us work smarter. Our phone system will be upgraded and able to handle more calls by the end of April. Our staff are now working to a new rota so more of them are available to answer the phones first thing at our busiest time.

All of these changes will bring significant improvements to the service we provide. We’re confident we’re moving in the right direction and that you’ll soon start to see a difference.

Matt Doig

Practice Manager


How can you help us to help you?

There are a number of things you can do to help us and to make life easier for yourself:

  • Think about which NHS service you could use. If you’re after some medical advice or you’re not sure which service to use, you can call 111. If you’ve got a cold or a headache, you can go and see your pharmacy. If you need to be seen on the same day you could try the urgent care centre in Nottingham for anything non-life threatening.
  • Sign up for our online services. You can sign up with ID at reception. Once you’ve done that you can order your prescriptions online, book routine appointments, change your contact details and view your summary care record. If you’ve got an Android or Apple you can download a free app to make it even easier. This saves us time and you time.
  • Let us know if you no longer need your appointments. Most of you are really good at doing that and we really appreciate it. If you don’t need an appointment, someone else can use it. When our phone system is upgraded there’ll be an option to leave a message to cancel an appointment to save you queuing. You can also cancel appointments through our online services.
  • Order your prescriptions in good time and get them sent electronically. Normally you only need to allow 2 working days for us to prepare your prescriptions. We should be able to meet that target most of the time. More time (up to a week before its needed) is even better. Less time makes things difficult. If you’re happy for your prescriptions to be sent electronically it speeds things up for us and means you don’t need to come and collect your prescription. You can sign up at your pharmacy.
(Site updated 18/05/2016)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
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