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Welcome to Highcroft Surgery

With this website we aim to help you find all the information you need at the click of a mouse. We use it to keep you updated on practice developments and news such as results of patient  surveys, health campaigns and new services.

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Staff training - PLT, Thursday 20th January 2022

Dear patients,

Please note that Highcroft Surgery will be closed on Thursday 20th January from 12:30pm for staff training and will reopen on Friday 21st January at 8:00am. If you require medical attention when the surgery is closed, please call the surgery number on 0115 8832 330 and your call will be transferred through to the NEMS Out of Hours Service who will be able to help you. If you experience any life threatening emergencies such as chest pain, breathing difficulties or require urgent medical attention, please call 999.

Please continue to stay safe.

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Covid illness and staff shortages


Dear patients,

Highcroft Surgery currently has staff shortages due to Covid illness and other sickness. We ask for your patience and to bear with us whilst we try to meet patient demand. Our team is working as fast as they can to action prescription requests and to sort out appointments. We ask for your understanding during this difficult time.

Kind regards,

Highcroft Surgery

As per NHS England guidance, from the 19th July 2021 face coverings and social distancing measures will remain in place at Highcroft Surgery so that the most vulnerable people can continue to safely attend for advice, care and treatment.

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Covid-19 booster walk in appointments and vaccination programme

Highcroft Surgery now has regular daily walk-in Covid-19 booster slots available. You can get a dose of the Covid-19 booster vaccine at Highcroft Surgery without an appointment. Please contact staff at Reception desk on arrival who can assist you. COVID-19 booster vaccination programme at Highcroft Surgery has now been expanded. There are more COVID booster appointment slots available during weekdays. We will send a text inviting you to the clinic when your booster is due. Please ensure your mobile number is kept up to date. You will then be able to book your appointment via your phone message.

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New Telephone System Installed (8/10/21)

We are pleased to announce that the new Surgery telephone system installation has now been completed. Please save the Surgery phone number : 0115 883 2330 in your contacts so that if we call, you would know it's your Surgery. Please continue to use online services e.g eConsult and the NHS App wherever possible such as for ordering repeat prescriptions online, as this is still the fastest way.

If you have any comments or suggestions about the new telephone system, please feel free to write to us by clicking on this form.

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Facebook page 

We have a Facebook page for the Surgery. For up-to-date news please check out our Facebook page. If you Like our page, news items we post will show on your Facebook feed, keeping you up-to-date. You can also access eConsult online consultation system by clicking on the ' Book now ' button.

https://facebook.com/HighcroftSurgery

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NHS Digital extract of GP data and registering your Type 1 Opt-out Preference

The current NHS Digital (NHSD) extract of GP data for research purposes (known as the GPDPR) has been delayed due to NHSD wishing to review the way in which this data will be collected, to conduct more public involvement and information about the plans and change the way in which patients can opt out of the extract of their GP data.

Currently the only way to opt out is to complete a Type 1 opt out form and return this to the practice by the 1st September 2021. However, this extract will not be taken until the NHSD have changed the way it will take the data and respect the patient’s choice for using their data. NHSD are introducing the following changes to the opt out process which will mean that patients will be able to change their opt-out status at any time:

  • Patients do not need to register a Type 1 opt-out by 1st September 2021 to ensure that their GP data will not be uploaded
  • NHS Digital will create the technical means to allow GP data that has previously been uploaded to the system via the GPDPR collection to be deleted when someone registers a Type 1 opt-out
  • The plan to retire Type 1 opt-outs will be deferred for at least 12 months while the new arrangements get set up and running and will not be implemented without consultation with the RCGP, the BMA and the National Data Guardian

This means that you can opt out at any time in the future and NHSD will delete data that they already have taken for research purposes, the deadline of the 01/09/2021 has been delayed until a new system of opt out is developed. Hopefully, this will be a simple centralised approach via the NHS app or NHS website to avoid paper form and administration work for your GP.

We will update you when we know more about the NHSD plans to change how you can control who has access to your data.

The data held in your GP medical records is shared with other healthcare professionals for the purposes of your individual care. It is also shared with other organisations to support health and care planning and research. For more information please see: https://digital.nhs.uk/data-and-information

If you do not want your personally identifiable patient data to be shared outside of your GP practice for purposes except your own care, this is known as a Type 1 Opt-out. 

The Type 1 Opt-out online form can be found at: www.nhs.uk/your-nhs-data-matters

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eConsult service 

Highcroft Surgery offers eConsult. This is an online consultation service that is available between 6:30am and  6:30pm Monday to Friday and allows you to contact your GP for help and advice. It will ask you to fill out a form asking you questions about your condition, symptoms or details of a request for administrative help, such as a sick note or a GP letter. If you do not have access to the internet or a device that would allow you to use eConsult, please call the surgery as usual and a reception team member will help you complete an eConsult over the telephone.

Please click here for frequently asked questions about eConsult. Please note that there are several clinics that patients can self-refer to. Click here for self-referral services available locally.

eConsults top tips for patients-

  • Please try to give as much information as possible and answer the template in full.
  • Select the most appropriate template for your query-otherwise you will be asked questions that may not apply to you.
  • Please try to avoid using the ‘general advice template’ unless there is not another suitable template for you.
  • If you have an administrative query or a follow-up query or individual piece of information to pass on to us from a previous consultation please select the “Request sick notes and GP letters, or ask about recent tests” button.
  • If you have a rash or skin condition, please attach a photo to the eConsult when you submit it, as often this means we can manage your condition without having to bring you in to the surgery.
  • If you don’t have access to internet or a device that would allow you to use eConsult, you should speak to a member of reception team who can help to complete an eConsult over the telephone.
  • If you have any feedback about our eConsult service please feel free to complete and send us a feedback form by clicking here.
econsult

If you need some help using technology and connecting with family, friends and support networks online please click here

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Cervical Screening

Cervical screening is one of the best ways to protect women from cervical cancer. Cervical screening is not a test for cancer, it is a test to help prevent cancer. Cervical screening checks a sample of cells from your cervix for certain types of human papillomavirus (HPV). These types of HPV can cause abnormal changes to the cells in your cervix and are called "high risk" types of HPV. If these types of HPV are found during screening (a HPV positive result), the sample of cells is then checked for abnormal changes. If abnormal cells are not treated, they may turn into cervical cancer.

HPV is the name for a very common group of viruses. Most people will get some type of HPV during their lives. It is very common and nothing to feel ashamed or embarrassed about. Some types of HPV (called "high risk" types) can cause cervical cancer. In most cases your body will get rid of HPV without it causing any problems, but sometimes HPV can stay in your body for a long time. If high risk types of HPV stay in your body, they can cause changes to the cells in your cervix. These changes may become cervical cancer if not treated. 

Cervical screening is a choice. It is your choice if you want to go for cervical screening but it is one of the best ways to protect you from cervical cancer. You may have some light bleeding or spotting after cervical screening but the process will take no more than five minutes.

Please do not delay your cervical screening. Please fill out an online eConsult form, which can be found above, and you will be booked in with one of our friendly Nurses. Alternatively, please call the surgery on 0115 8832330 and an appointment will be made for you.

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New NHS.uk social care guide

Patients who need help with day-to-day living because of illness or disability can now get information and support online. There is new guide to social care on the NHS website that contains information for people who might need social care.

Visit the Social Care and Support guide 

Extra evening and weekend appointments now available in local area

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Did you know that you can now book routine GP and Nurse appointments in the evenings, at weekends and over bank holidays in your local area?  Pre-bookable appointments are available Monday-Friday, 6.30pm-8pm, plus weekends and bank holidays and you can be seen by a GP, Nurse or Healthcare Assistant.

To book your appointment, contact Highcroft surgery during normal opening hours. Please be aware that the appointment may take place at another GP Practice in the area.

If you need urgent medical advice when the surgery is closed, you should continue to call NHS 111.

When attending for appointment at Highcroft Surgery after 6.30 pm or weekends please use the buzzer which is located on the right hand side of the entrance door.

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Carers

Are you a Carer?

If you are please let us know as we may be able to help you.

You are an unpaid carer if you support a family member or friend who is ill, disabled, elderly, has poor mental health or misuses substances. You are a Young Carer if you are under 18 in this role. The support you offer may be emotional or include shopping, cooking, dealing with medication, or attend medical appointments with the person you care for. The person you care for could live with you, in their own home, or even in residential care.

It is important that you let your medical practice know that you look after someone. You can be added to the Practice 'Carer Register' and gain access to information and support; this includes access to a named Carer Champion.

A Carer Champion is a staff member at your Practice who supports carers. They are the key point of contact and the ‘voice’ for carers. Julie Corrigan and Joanne Croft are the Practice's Carer Champions at Highcroft Surgery.

As a carer, you are entitled to an annual flu vaccination and a health check. You are also entitled to a Carers Assessment, you would need to contact the Nottinghamshire Carers Hub for this (details below).

Nottinghamshire Carers Association

Nottinghamshire Carers Association works with schools, health and social care professionals to raise awareness of Carers.

https://nottinghamshirecarers.co.uk/

We are supporting organisations to identify Carers and Young Carers and offer the best support possible. Contact Nottinghamshire Carers Association on info@nottinghamshirecarers.co.uk

Nottinghamshire Carers Hub

Carers Trust East Midlands provides timely, personalised information and support for Carers via the Nottinghamshire Carers Hub to make caring for a loved one easier.

Contact Nottinghamshire Carers Hub on:

0115 824 8824 Lines are open Monday to Friday, 9am until 5pm You can speak to an experienced support worker who will provide a personalised service that meets your individual needs.

email: hub@carerstrustem.org 

web: www.carerstrustem.org/hub 

Nottinghamshire County Council support for Carers

https://www.nottinghamshire.gov.uk/care/adult-social-care/carers/support-for-carers

 

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Where else can you be Seen and Treated?

Please remember the Urgent Care Centre in Nottingham is funded and supported by all the Nottingham GPs and is available to all patients for urgent non-life threatening conditions.  Call them on 0115 883 8500 or visit Nottingham Urgent Care Centre website for more information. The Urgent Care Centre is open every day of the year including weekends and bank holidays between 7 am and 9 pm. You do not need an appointment, just walk in. There are also many conditions that can be treated by pharmacies. Ask your local pharmacist for advice.

Visit www.nhs.uk/choosewell for more information on choosing the right NHS service for you.

Visit https://www.nhs.uk/conditions/ which provides a Health A-Z guide to treatment and conditions.

Visit ' Get medical help near you ' to answer questions about your symptoms and depending on the situation you'll:

  • find out what local service can help you
  • be connected to a nurse, emergency dentist, pharmacist or GP
  • get a face-to-face appointment if you need one
  • be told how to get any medicine you need
  • get self-care advice


(Site updated 17/01/2022)
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