Welcome to Highcroft Surgery
With this website we aim to help you find all the information you need at the click of a mouse. We use it to keep you updated on practice developments and news such as results of patient surveys, health campaigns and new services.
To really make the most of our online services, register for SystmOnline at reception to order prescriptions and book appointments online.
Highcroft Surgery News
We are pleased to welcome Mrs Emma Rowe as our new Practice Business Manager. She will join us from 14th November.
New NHS.uk social care guide
Patients who need help with day-to-day living because of illness or disability can now get information and support online. There is new guide to social care on the NHS website that contains information for people who might need social care, their families and carers.
Visit the Social Care and Support guide
Extra evening and weekend appointments now available in local area
Did you know you can now book routine GP and Nurse appointments in the evenings, at weekends and over bank holidays in your local area? Pre-bookable appointments are available Monday-Friday, 6.30pm-8pm, plus weekends and bank holidays and you can be seen by a GP, Nurse or Healthcare Assistant.
To book your appointment, contact Highcroft surgery during normal opening hours. Please be aware that the appointment may take place at another GP Practice in the area.
If you need urgent medical advice when the surgery is closed, you should continue to call NHS 111.
Online prescription requests
Please note we currently have an issue with the online prescription request service. When you have requested your prescription, it will inform you it will be ready to collect in 3 weeks. This is currently being investigated, any prescription ordered online will be ready for collection in the usual time frame ("any prescription request put in before 12 o'clock will be ready within 48 hours. Any request put in after 12 o'clock will be ready within 72 hours")
Following a review of our appointment system, on Monday 12th June we started a Same Day 'Sit & Wait' Clinic on Mondays, Tuesdays and Fridays between 08:00-10:30hrs for urgent non-life-threatening problems that need treatment on the same day. We hope this system will allow us to meet patient needs. Appointments are not needed for this clinic, just walk in where the clinic will provide you with sit and wait access to assessment, advice and treatment of an urgent health problem.
On arrival at the surgery, patients are asked to kindly present to the reception desk where you will provide the receptionist with your name, date of birth and address as well as a brief history of your presenting urgent problem. This information is needed in order for the clinical team to decide who will need clinical priority. If you wish for your information to remain private, there is a private side room you can go into. Please note there may be a queue of patients waiting to check-in so; your patience is greatly appreciated.
Depending on your health problem, you will be seen by a GP, Advanced Nurse Practitioner or Practice Nurse.
The clinic is not able to offer assessment and treatment and is not appropriate for the following health conditions: -
- Suspected broken bones - we have no x-ray facilities.
- Routine / on going health issues e.g. blood tests / suture removal / health follow-up - please arrange a routine advance appointment with GP / nurse of choice for these.
- Dental problems - please visit your dentist who will be able to advise and treat the problem.
- Emergencies such as chest pain, severe shortness of breath or loss of consciousness - please dial 999 in the first instance.
Please remember there are other options to consider if your health problem is minor and you are not able to pop down to us between the above stated times. Pharmacy First are able to treat conditions ranging from earache to vaginal thrush and you do not need to make an appointment to join and access this service. There is also the option of calling NHS 111 (free phone line) where you can speak to a trained advisor who can then direct you to the best medical care.
To enable this service run effectively, we will only be able to discuss and treat one problem.
When all is running well, the average waiting time is 30 – 45 minutes and of course some people will wait no time at all. However, when there have been patients with complex issues, the Same Day 'Sit & Wait' Clinic can run late.
Routine face to face or a telephone consultation appointment with a GP or ANP can be booked up to 6 weeks in advance as usual. Telephone lines open at 08:00 from Monday to Friday. GP appointments are also available to book on-line. Please visit appointments section for more information.
Where else can you be Seen and Treated?
Please remember the Urgent Care Centre in Nottingham is funded and supported by all the Nottingham GPs and is available to all patients for urgent non-life threatening conditions. Call them on 0115 883 8500 or visit Nottingham Urgent Care Centre website for more information. The Urgent Care Centre is open every day of the year including weekends and bank holidays between 7 am and 9 pm. You do not need an appointment, just walk in. The Urgent Care Centre aims to see 98% of people attending the service within 4 hours. There are also many conditions that can be treated by pharmacies. Ask your local pharmacist for advice.
Visit www.nhs.uk/choosewell for more information on choosing the right NHS service for you.
Visit https://www.nhs.uk/conditions/ which provides a Health A-Z guide to treatment and conditions.
Please note that from the week commencing 29th May 2017 any prescription request put in before 12 o'clock will be ready within 48 hours. Any request put in after 12 o'clock will be ready within 72 hours. Thank you.
We have been increasing the number of staff answering the phones, particularly at our busiest times. We hope you generally find waiting times are coming down.
However due to circumstances beyond our control, we’re aware that some of you were having problems getting through on the main line.
We have now had our final phone upgrade. Everyone should now be able to call us on our main number - 0115 883 2330. We apologise for all the problems we've had and believe this is now at an end.
(Site updated 19/11/2018)